More Than Manners


Introducing our Proprietary UP Programs©

Manners are like zeros in arithmetic. They may not be much in themselves, but they are capable of adding a great deal of value to everything else.
— Freya Stark


The focus is on first impressions, meeting and greeting, eye contact, handshakes, appearances, non-verbal behavior.

"Studies show that first impressions are made within the first 17 seconds of meeting someone new. Fifty-five percent of that impression is based off of appearance, seven percent is based on the words used and 38 percent is based on tone of voice. This means that before we even get sufficient time to demonstrate our abilities, the first impression is already cast." (Business Magazine, Sept. 2014)


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Your table manners can make or break a date, an interview or a job offer. We cover everything from “soup to nuts” when it comes to demonstrating confidence and poise at the table. Host/hostess and guest responsibilities, napkin etiquette, navigating silverware and glassware, Continental and European styles of dining. Did you know that you can signal a well trained waitstaff to clear your plate simply by the placement of your knife and fork? In addition, we cover the art of conversation, the skill of networking and the power of a thank-you. This program will take you from the dining room to the board room with finesse.

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Setting clear intentions and goals should be an integral part of your plan.  Just as you wouldn't start a trip without navigation or a map, you need to give the same attention to your personal and professional aspirations. Be willing to consider can change your world by changing your thoughts. Do you have limiting beliefs or old thought patterns that hold you back or don't serve you?  How do you handle set backs or detours? This is an eye opener for many and a class with the most potential to change the quality of your life. They say when you know better, you do better. Excuses you know. 

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Choosing your words, tone, avoiding fillers and tips for successful public speaking and interactions. 

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Becoming a good conversationalist will be one of your most valuable assets. You will learn that listening is the most important aspect of conversing. As Stephen Covey said, “Most people do not listen with the intent to understand; they listen with the intent to reply.” This is a skill which will undoubtedly help you both personally and professionally.  


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The power of technology, cell phone etiquette, email dos and don'ts, social media, responsibility, response-ability and accountability…there is no separation between personal, academic or professional lives anymore. Ask any HR manager, we have.

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Yesterday I was clever, so I wanted to change the world. Today I am wise, so I am changing myself.
— rumi


Social Acumen. Soft skills. Navigating professional and social situations whether it be with peers, an interviewer, clients or the CEO.  Placement of name badges, remembering names, breaking the ice, the art of small talk, managing  intimate gatherings or large conferences. We’ve got you covered.  

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Interviewing skills…dos and don’ts… whether it be academic, professional or personal, these skills can be developed, honed and mastered. 

What you do before and after the interview is equally as important as your time spent during the interview.

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We are constantly doing, multitasking, efforting but we also need to simply “be”.  Discovering what brings you personal peace is paramount.  The previous modules will be less effective until you learn this truth first. This program teaches students how to still the mind, decompress, reduce stress and ground oneself…different for everyone but necessary for every body.  

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